Course Description
CGM104 Non-Casino Gaming Operations (3-0-3)

This course covers hotel operations within a casino environment, the information systems that drive the organization and ancillary departments to include retail, transportation, entertainment and property operations. It presents an examination of the management and operation of the human resource function, the role of the food and beverage division within the context of a casino operation, and the role of the marketing and guest services department as it influences the casino environment. Each department will be studied in relationship to its structure, planning process, daily operations, budgetary impacts, and management challenges.


Last Updated: 09/30/14 08:05pm ET
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