Course Description
MGT215 Sales and Service (3-0-3)

This course focuses on the development and demonstration of effective sales presentation techniques. Each step in the selling process (the pre-approach, the approach and presentation, the closing and follow-up) will be analyzed, discussed, and applied. Managing the customer relationship is a central theme of the course. Additional topics include the importance of customer service, understanding consumer behavior, techniques for handling difficult customers, and developing and maintaining long-term relationships with profitable customers.


Last Updated: 04/23/14 08:00pm ET
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