Medical Insurance Claims Processor and Customer Service

Download the Medical Insurance Claims Processor and Customer Service information sheet

This program is a three-part program designed to provide students with the fundamentals of administrative, technological, and essential skills/competencies to gain employment in the health and dental insurance field, and is made up of the following required courses:

1. Foundations of Health Insurance
2. Health Insurance Customer Service
3. Health Insurance Claims Processor

About the Courses

Foundations of Health Insurance

The Foundations of Health Insurance course is a 45-hour class.
This is part 1 of the 3-part program.

Students who have successfully completed this course will demonstrate:

• basic understanding of general medical terminology and medical/dental insurance
  terminology specifically 
• specialized administrative skills in the areas of medical insurance, medical billing, claim processing, medical documentation,insurance plan and healthcare administrative management
• ethical and professional behavior with respect to confidentiality compliance, HIPAA rules, customer needs, problem solving, and critical thinking skills
• knowledge of current health insurance trends and regulatory updates

Health Insurance Customer Service

The Health Insurance Customer Service course is a 58-hour class.
This is part 2 of the 3-part program.

Students who have successfully completed this course will demonstrate:

• specialized administrative skills in the areas of medical insurance, medical billing,
  insurance plan customer service and healthcare
• administrative management administrative skills in a medical/dental insurance office with a focus on customer service
• oral, written and computer communication skills necessary to provide administrative support and customer service
• ethical and professional behavior with respect to confidentiality compliance, HIPAA rules, customer needs, problem solving, and critical thinking skills

Health Insurance Claims Processor

The Health Insurance Claims Processor course is a 61-hour class.
This is Part 3 of the 3-part program.

Students who have successfully completed this course will demonstrate:

• understanding of general medical/dental terminology and medical/dental insurance terminology specifically related to health insurance operations
• specialized administrative skills in the areas of medical insurance, medical billing, claims processing, medical documentation, insurance plan and healthcare administrative management
• ethical and professional behavior with respect to confidentiality compliance, HIPAA rules, customer needs, problem solving, and critical thinking skills.